At Services4-IT, excellence, innovation and teamwork are at the heart of everything we do. Our company is growing thanks to a team of qualified professionals - and we always welcome motivated, German-speaking IT experts who want to grow with us. Each team member brings proven expertise, strengthening our confidence in the future. Our team brings together experienced mentors and ambitious, dedicated talents - a combination that allows us to take on any challenge with confidence.
Join our team as a Deskside Technician and play a key role in supporting a complex industrial IT environment while working closely with our experienced local and remote teams. In this role, you will provide hands-on device management, support critical on-site operations and ensure smooth IT service delivery across the organization. If you enjoy hands-on problem solving, structured workflows and a dynamic environment, this role will provide you with an exciting next step in your IT support career.
Apply now
Working time
Full-time
Experience
Medior
Location
Home Office
Language
English
Office attendance rate
0 %
Job ID
S4-H2251
Your profile
- Experience in IT support or IT system administration
- Full-time availability during regular business hours
- Mandatory 5-day presence on site
- Experience with ServiceNow (ITSM) and CMDB updates
- Practical experience with SAP (authorizations, application support, incident handling - depending on scope)
- Experience with SCCM (software deployment; packaging an advantage)
- Knowledge of Microsoft Intune
- Experience with industrial devices (ATEX telephones, Zebra printers, barcode scanners)
- Structured, documentation-oriented way of working
- Hungarian language skills
- Willingness to complete the required SEVESO Upper Tier certification (2-day training course)
Your tasks
- Monitoring of tickets assigned to the local team in the ITSM tool, planning of measures and their implementation.
- Replacement of devices and peripherals
- Setting up devices: laptops, desktops, smartphones, printers
- Management of meeting rooms, conference room systems and installed Teams devices
- Management of the local IT inventory (notification of the local ITS site manager if defined thresholds are exceeded).
- Updating the customer's ServiceNow CMDB as required.
- At the customer's request, contribution to special events from an IT perspective (e.g. communication events, seminars, training courses, etc.)
- Replacement of obsolete devices in accordance with the site's life cycle management.
- Forwarding tickets to the corresponding assignment groups
- Creation of AD accounts, assignment of users to distribution lists and AD groups (together with OSS)
- Local installation of software on company devices, including manual patches for devices.
- Ensuring patch management for standard PCs - in cooperation with the cyber security alerts.
- Piloting patch management for non-standard and industrial PCs - in collaboration with the cyber security alerts.
- Coordination of level 1 for printers (MFP and Zebra) (consideration of incoming tickets and forwarding to the printer service provider or the OSS team).
Our offer
- Attractive and competitive package
- International work environment with exciting projects
- Travel allowance for public transportation or car
- Free parking available on site
- Flexible working hours for a healthy work-life balance
- Diverse development and career advancement opportunities
- Modern equipment – company laptop and cell phone included
- Option to work from home for greater flexibility
- Collegial, supportive team, flat hierarchies, and fast decision-making processes
- Personalized upskilling programs, including language courses
