At Services4-IT, excellence, innovation, and teamwork are at the heart of everything we do. We’re growing thanks to a team of highly qualified professionals, and we’re always looking for motivated, German-speaking IT experts who want to grow with us. Every team member brings in-depth, proven expertise—which strengthens our confidence in the future. In our team, experienced mentors work alongside ambitious, dedicated talent—a combination that allows us to confidently master any challenge.
For an international IT environment, we are seeking IT Support Specialists with 2–4 years of experience in user support who would like to work in a 24/7 shared service desk within a structured, Microsoft-based workplace environment. You will handle both 1st- and 2nd-level inquiries in German and English and take responsibility for tickets from initial contact through resolution. This position is ideal for support professionals who already have hands-on service desk experience and want to deepen their technical expertise in a modern Microsoft 365 / Intune environment.
For an international IT environment, we are seeking IT Support Specialists with 2–4 years of experience in user support who would like to work in a 24/7 shared service desk within a structured, Microsoft-based workplace environment. You will handle both 1st- and 2nd-level inquiries in German and English and take responsibility for tickets from initial contact through resolution. This position is ideal for support professionals who already have hands-on service desk experience and want to deepen their technical expertise in a modern Microsoft 365 / Intune environment.
Apply now
Working time
Full-time
Experience
Medior
Location
Home Office
Language
German
Office attendance rate
0 %
Job ID
S4-H2314
Your profile
Your profile
- 2–4 years of professional experience in IT support / user support, ideally in a 1st- and 2nd-level service desk role
- Fluency in spoken and written German and English (at least C1 level) – You will provide daily support to users in both languages
- Good practical knowledge of:
- Windows
- MS Office / Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Microsoft Authenticator / MFA
- Microsoft Intune
- Active Directory / Microsoft Entra ID (user and group management, password resets, access rights)
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, TOPdesk) and working in accordance with SLAs
- Willingness to work in a 24/7 shift schedule (rotating shifts, including night, weekend, and holiday shifts)
- A structured, service-oriented, and reliable approach to work
- Quick to grasp new concepts and a strong ability to work in a team
Advantageous
- ITIL Foundation certification or knowledge of ITIL processes (Incident, Request, and Problem Management)
- Experience working in a shared service desk serving multiple clients
- Willingness to occasionally work on-site or travel
- Experience in international IT environments
- Initial experience with Workplace or endpoint projects
Your tasks
- First- and second-level IT support for end users in German and English via phone, email, and ticket system
- Processing and tracking tickets, as well as analyzing and resolving IT issues within the agreed-upon SLAs
- In-depth troubleshooting of escalated second-level incidents and, if necessary, handoff to third-level or specialist teams
- User support in Windows and MS Office / Microsoft 365 environments
- User and Permission Management in Active Directory / Microsoft Entra ID
- User Support for Microsoft Authenticator:
- User Guide
- Troubleshooting
- Knowledge up to and including the Admin Center
- Microsoft Intune Management and Support at the User and Device Level
- Creation and maintenance of knowledge base articles and documentation
- Collaborating with remote and on-site team members in an international, multi-client shared service desk
Our offer
- Attractive and competitive package
- International work environment with exciting projects
- Travel allowance for public transportation or car
- Free parking available on site
- Flexible working hours for a healthy work-life balance
- Diverse development and career advancement opportunities
- Modern equipment – company laptop and cell phone included
- Option to work from home for greater flexibility
- Collegial, supportive team, flat hierarchies, and fast decision-making processes
- Personalized upskilling programs, including language courses
