Problem Manager

At Services4-IT, we hold excellence, innovation, and collaboration in high regard. With a team of 80 highly skilled professionals, our company is experiencing rapid growth, and we are constantly in search of talented German-speaking IT professionals to join our dynamic team. Each member of our team has demonstrated their skills, which fuels our optimism about the potential of our young, yet experienced, company. Our team represents a harmonious blend of seasoned mentors and dedicated, skilled individuals who are prepared to tackle any challenge.
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Working time
Home Office
Travel allowance
0 %
Job ID

Your profile

  • 3-5 years of relevant professional experience
  • Deeper understanding of the problem management process and also technical IT understanding.
  • Experience in document creation
  • Experience in the definition of KPIs
  • Solution-oriented mindset

Your tasks

  • Coordination and execution of reviews, process assessments and ad hoc audits on behalf of management
  • Incident, Change, Problem, Configuration (CMDB), Release and Deployment Management
  • Support of quality improvement projects, service improvement projects as well as quality offensives as process experts
  • Independent control and optimization of processes
  • Documentation and control of documentation
  • KPI definition and control for shared delivery
  • Ensure process compliance based on contractual agreements, agreed SLA, OLA and KPI`s.
  • Presentation of KPI performance and process optimization at management level
  • Route cause analysis for incidents
  • Present closed problem to management
  • Support of colleagues in process management

Services4-IT Office

Our offer

  • Competitive service package
  • Multinational working environment
  • Medicover Health Insurance
  • Travel allowance, support commuting (train, car, cab service)
  • Free parking
  • Flexible working hours
  • Advancement and development opportunities
  • Company laptop and mobile phone
  • Possibility of home office
  • Friendly team, transparent hierarchy and fast decision-making processes
  • Individual training, language courses